Effective Date: August 2026
Last Updated: August 2026

Exceptional Community Services, Inc. (“ECS,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of information obtained through our website.

This Privacy Policy describes the types of information we may collect, how we may use and disclose that information, and the choices available to website visitors.

Information We Collect

Depending upon how you interact with our website, ECS may collect:

• Name, mailing address, email address, and telephone number;
• Information submitted through contact or inquiry forms;
• Employment application and recruiting information;
• Referral or service-interest information;
• Information voluntarily submitted when requesting information about ECS programs or services;
• IP address, browser type, device information, operating system, referring website, pages viewed, dates and times of access, and similar technical information;
• Cookie and website analytics information; and
• Other information voluntarily provided to ECS.

How We Use Information

ECS may use information collected through the website to:

Respond to inquiries and requests; provide information concerning programs and services; process employment inquiries and applications; communicate with applicants, families, guardians, referral sources, professionals, and other authorized parties; administer and improve website functionality; maintain website and information-system security; prevent fraud or misuse; maintain business records; satisfy regulatory, contractual, legal, or governmental requirements; and protect the rights, safety, property, and interests of ECS and others.

Protected Health Information and Confidential Information

ECS provides services that may involve confidential health and disability-related information. However, the public website and general website contact forms are not intended to serve as a secure method for transmitting Protected Health Information (“PHI”), medical records, clinical documentation, Social Security numbers, financial account information, or other highly sensitive information.

Visitors should not submit PHI or other sensitive information through an unsecured website form or ordinary email unless specifically instructed by ECS to use an authorized secure system.

Where ECS receives or maintains information subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable confidentiality requirements, such information will be handled according to applicable law and ECS privacy and security policies.

Disclosure of Information

ECS doesnot sell personal information collected through this website for monetary consideration.

ECS may disclose information when reasonably necessary to:

• Authorized ECS employees and representatives;
• Vendors, contractors, website hosts, technology providers, and other service providers performing legitimate functions on behalf of ECS;
• Governmental, regulatory, licensing, accreditation, Medicaid, law-enforcement, or judicial authorities when legally required or appropriately authorized;
• Protect the safety, rights, or property of ECS, individuals receiving services, employees, website users, or others;
• Investigate suspected fraud, security incidents, unlawful activity, abuse, neglect, exploitation, or threats to safety; or
• Complete a merger, restructuring, acquisition, transfer, or similar organizational transaction, subject to applicable law.

Data Security

ECS uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, loss, misuse, alteration, or disclosure.

Nevertheless, no website, electronic transmission, database, or information system can be guaranteed to be completely secure. Users transmit information electronically at their own risk, subject to rights and protections that cannot legally be waived.

If a security breach involving covered personal information occurs, ECS will take appropriate action consistent with applicable notification requirements, including applicable Georgia law. Georgia’s Personal Identity Protection Act addresses notification following qualifying breaches involving personal information.

Children

The ECS public website is intended primarily to provide organizational information and is not designed to solicit personal information directly from children under 13.

ECS does not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization. If ECS becomes aware that information has been collected contrary to applicable requirements, reasonable steps will be taken to address the matter.

Third-Party Websites

The ECS website may contain links to websites operated by third parties. ECS does not control and is not responsible for the privacy, security, content, accuracy, availability, or practices of independently operated third-party websites.

Retention

Information collected through the website may be retained for as long as reasonably necessary for the purpose for which it was collected and as required by applicable legal, regulatory, contractual, record-retention, litigation-hold, or business requirements.

Privacy Requests

Individuals may contact ECS regarding questions, corrections, or concerns involving information submitted through the website. Certain information may be retained where required by law or legitimate record-retention obligations.

Changes to This Policy

ECS reserves the right to revise this Privacy Policy at any time. Changes become effective when posted unless another effective date is stated.

Exceptional Community Services, Inc.
304 E. Church Street
Monroe, Georgia 30655
Phone:(770) 207-7702